RGB on fans not working - Powerspec G72

sgvalenti

I had to reinstall windows 11. Since then, my RGB lights are not working. I've been throughout the interwebs and tried all the solutions. (e.g, reinstalling mystic lights, etc)

Does anyone have a clue that might help me? Thanks

PowerSpec_MikeW

@sgvalenti

Are they off or are you unable to control them via software?

sgvalenti

They are off. The "mystic light service" is running

PowerSpec_MikeW

@sgvalenti

Does it respond if you press the "M" button on the top of the chassis?

sgvalenti

Nope... Some of the things I tried

1) reinstall mystic lights.

2) download MSI center and tried to installed mystic lights from there

3) updated bios

4) Shut down computer and unplugged power chord, then held power button

5) Said a few "Hail Mary's"

PowerSpec_MikeW

@sgvalenti

That should override the software, could be a failed controller. Turn the system off and unplug it. Wait a minute. Plug it back in and turn it back on. If the RGB's are still off. Hold the M button for 5 seconds. Try it one more time if there's no response, see if there's any activity at all from the RGB's.

sgvalenti

That didn't work. The only activity I get if I hard shut down the power button, I get a flash of light around the inner fans.

These went out right after re-installing Windows 11. Right from the first boot

PowerSpec_MikeW

@sgvalenti

Sounds like the install was a coincidence and the controller died. Are you comfortable replacing it?

sgvalenti

Yes, I would be..I would need guidance on what to get I bought the PC last May. It should still be under warranty,

sgvalenti

Where is the controller located in the PC? Thanks

PowerSpec_MikeW

@sgvalenti

Looking at it from the front, remove the panel on the right side. It's above the PSU in the center.

sgvalenti

Thanks. It's working. I appreciate all your help