PC keeps rebooting randomly, how do i fix? Powerspec G516

NovaZ34

Powerspec G516

reboots out of nowhere, greenscreen followed by everything restarting. tried using different settings for games but i dont believe im getting anywhere near the limit of this PC :/

it happens randomly, has happened almost 40 times now and i cant seem to find the issue.

PowerSpec_MikeW

@NovaZ34

First thing I would try is a clean driver install.

1. Run the AMD cleanup utility: https://www.amd.com/en/support/kb/faq/gpu-601
2. Install the latest driver.

NovaZ34

@PowerSpec_MikeW did a clean driver install with no luck :(

PowerSpec_MikeW

@NovaZ34

How often would you say you play before you see the issue? Check Event Viewer under Custom Views - Administrative Events. Screenshot what you see around the time of the crash.

NovaZ34

@PowerSpec_MikeW

It can range from a couple minutes, to a full day without issues.

Im getting errors and warnings under Administrative events pretty often it seems.

This was the most recent crash.

PowerSpec_MikeW

@NovaZ34

The Critical event is just saying it doesn't know why it shut down or lost power. The events below that are your startup. Scroll down a little and try to find the exact time stamp when the system green screened and restarted.

NovaZ34

@PowerSpec_MikeW

It gives no indication of any problems leading up to the crash, the most recent warning before the issue occurs is about 20 mins before.

PowerSpec_MikeW

@NovaZ34

Misread the time stamp, there's absolutely nothing for quite a while. The error 608 is just going to be a failure to write a log, which is normal. Makes it look like an power loss to the system, but I've had issues with the AMD cards writing crash dumps before. Try this and see if it hangs or still restarts.

1. Windows + R, type: sysdm.cpl
2. Advanced - Startup and Recovery
3. Uncheck automatically restart.

NovaZ34

@PowerSpec_MikeW

Will give that a try and let you know tomorrow, Thanks Mike👍️

NovaZ34

@PowerSpec_MikeW

Good afternoon Mike, PC just rebooted out of nowhere, so that didn't end up working. Got anymore ideas??

PowerSpec_MikeW

@NovaZ34

Told us something. It's not a crash that fails to write a dump file, it's just a reboot. I'd assume the system loses power momentarily. Could be a bad PSU, bad cable. Issue with a local outlet that's intermittent. It's going to be hard to tell, because if you're lucky, it'll run all day. I'd start with the outlet and PSU cable if at all possible.