G518 Crashing while idle and playing games

keeb

Hello, recently I bought a G518 PowerSpec PC since my previous PC was struggling a lot. For the first 2-3 weeks it was working very well, but as of late, it keeps crashing without showing any BSoD. Just pitch black screen into a reboot, if it even gets that far. Temps are okay, drivers are installed. Sometimes it'll crash while rebooting. I am getting consistent warning in my system event viewer stating
"A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0

The details view of this entry contains further information."
Each of the details of the error have either different a MciStat or MciAddr but here's one of the errors.
"System

• Provider

[ Name] Microsoft-Windows-WHEA-Logger
[ Guid] {c26c4f3c-3f66-4e99-8f8a-39405cfed220}

EventID 19

Version 0

Level 3

Task 0

Opcode 0

Keywords 0x8000000000000000

• TimeCreated

[ SystemTime] 2024-05-11T16:37:38.0155481Z

EventRecordID 11547

• Correlation

[ ActivityID] {0760831e-ad1f-461c-b421-db95423cb9a1}

• Execution

[ ProcessID] 4816
[ ThreadID] 8820

Channel System

Computer Keebs-Computer

• Security

[ UserID] S-1-5-19

EventData

ErrorSource 1
ApicId 0
MCABank 12
MciStat 0x9c2040000404010b
MciAddr 0x163fdc560
MciMisc 0xd01a0ffe00000000
ErrorType 9
TransactionType 2
Participation 256
RequestType 0
MemorIO 256
MemHierarchyLvl 3
Timeout 256
OperationType 256
Channel 256
Length 1163
RawData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

PowerSpec_MikeW

@keeb

Sorry to hear about the issues. The system has a 1 year warranty, we'll take care of it. Please run OCCT: https://www.ocbase.com/

I'd like to run the CPU stress test to start. Let me know if you see WHEA or rounding errors during the test or if the reboot occurs.

keeb

@PowerSpec_MikeW

Hello, I got many WHEA errors during the test, I think about 100 within the first 3 minutes before my pc did shut off and reboot, although now its currently not starting up at all… It gets stuck in a rebooting cycle. I will be taking my machine back to get it fixed quite soon, but I would like to know what is causing this? I thank you sincerely

PowerSpec_MikeW

@keeb

With the WHEA errors, likely a bad CPU or board. That's a significant failure, let us replace it for you.