Need to file a complaint with the service dept / extended warranty usage

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I shop at micro center not because your prices are good but because you offer a 2-3 year warranty on products at +/-10% cost. This is really appealing to me as I don't want to wait 1-2 weeks on shipping from an online retailer if I have an issue. I was told by the sells rep that I could use this warranty to get a refund for any reason even if that reason was that I wasn't satisfied with the product after purchasing the warranty. In the past 5 years I've spent nearly $7,000 at your store with $400 of it being on extended warranties. I tried to return this card under the warranty because the primary display port worked intermittently with my 48" 4k monitor. I was told by the return / tech manager that they could not honor the warranty unless they could replicate the issue on their test bench. After testing the card for approx. 6 hours I was called and told that they could not replicate the issue and therefore would not honor the warranty. I pointed out that they were testing on a 17-19 inch monitor that was probably 1080p or 1440p and that there were huge differences in bandwidth usage between these devices, and that I had doubt that their software would document a drop in the display signal.

I was told that nevertheless they would not honor the warranty unless they could replicate the issue.

My question is: Why would I continue to shop at your store if you won't honor the warranty, which is the only thing I value?

This exchange wasted 5 hours of my Saturday off only to be told by the manager that my business and money was not worth the risk that I might be trying to "scam" them to get an upgraded card for only the cost of the warranty. I've never before tried to use a warranty claim, and the one time I do, I'm told tough luck. Very disappointing.

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  • PaulL
    PaulL admin
    First Comment First Answer First Anniversary Name Dropper
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    Hello! I am very sorry to hear about the poor experience you have recently had with our store. An email requesting more information will be sent to you shortly. Thank you for your patience with us at this time.

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