Pc keeps rebooting

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Hey so I have a question about my pc, I have a Lenovo Legion i5 with a rtx 3060 intel i5 11th gen -11500 (2x16)gb of ram from teamgroup and my pc keeps restarting. Nothing was wrong up until I tried to update valorant and my pc froze, after it freezing up when I opened riot or tried to play valorant I decided that the first upgrade should be more ram. I had 2x8 gb so I bought the team group t force Vulcan z 2x16 gb of ram and I made sure it was ddr4 with 3200, after installing it while I made sure the to run a diagnostics to see if there was a problem and nothing happened. The next day my pc wouldn’t want to boot, it had multiple reasons on a blue screen that was causing the problems, I looked it up and they led me nowhere because while the problems did repeat, there where more then 10 different reasons. I reinstalled the ram multiple times and checked the wires, I also removed my gpu and gave it a nice clean but still. At last I decided to reinstall windows and delete my files on my main ssd, it helped only up until I restarted my pc that the problems arose an again. I also switched ram slots in case the slots where malfunctioning but the same problem happens whether I use 1-3 or 2-4, I had to redownload all my apps and while at the moment there’s no unexpected restart I feel that I need to repair this or it will be a bigger problem in the future. Any advice? 

Answers

  • PowerSpec_MikeW
    PowerSpec_MikeW PowerSpec Engineer
    5 Insightfuls First Anniversary First Comment 5 Awesomes
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    @Chris_L

    Test with Memtestx86: https://www.memtest86.com/memtest86.html

    If it's RAM, it'll gradually corrupt your OS, depending on what's going on. Whether it's a bad module or unstable.

  • Chris_L
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    @PowerSpec_MikeW alright so I’m running it and doing 4 passes, however I did change the ram back to my old ram sticks, and the problems where still there I don’t know if that’s because the os was already damaged or if it could be something else. Thank you 
  • PowerSpec_MikeW
    PowerSpec_MikeW PowerSpec Engineer
    5 Insightfuls First Anniversary First Comment 5 Awesomes
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    @Chris_L

    Understood. You ran the new RAM by themselves and not in addition to the old RAM? If so, I'd test both kits, see if one is bad/unstable. Post the HTML report and we should be able to tell you that.

  • Chris_L
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    @PowerSpec_MikeW

    Okay so I did find the faulty ram, it was part of the new ram I had just bought. It failed within the first minute of the 3rd test and had over 300 problems, this was the second ram and the first one of the 2x16 did fine passed all 4 with no problem, I still am checking my old 2x8 ram at the moment but I will box my new ram and send for a replacement. Now I’m not sure if my os will be fine even after removing the faulty ram so if you could give me some pointers in how to prevent anymore damage/ fix the damage that would definitely be helpful. Also I got the HTML report: (MemTest86-Report-20240604-175425-htmL)? ((y)es)> . Thank you for your help 

  • PowerSpec_MikeW
    PowerSpec_MikeW PowerSpec Engineer
    5 Insightfuls First Anniversary First Comment 5 Awesomes
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    @Chris_L

    The failure log is helpful. If you isolated it to a single stick then it's pretty straight forward, but generally knowing which tests failed and when it has an error how close the expect and actual pattern are will tell you more about what's going on. 300 isn't a lot in 4 passes.

  • Chris_L
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    @PowerSpec_MikeW

    The faulty ram stick didn’t complete a single pass, it failed in the 3rd test with over 300 errors. So while 300 errors on 4 passes isn’t a lot, it failed the test and completely abandoned it on the first pass. Now the pc won’t even start and just goes into troubleshoot. However I can’t even reset because I have no saved data to restore. Since it seems that it deleted my saves, and restores. I will be bringing the pc to my closest Microsoft in hopes for help or repair. Thank you for you help and advice. 
  • PowerSpec_MikeW
    PowerSpec_MikeW PowerSpec Engineer
    5 Insightfuls First Anniversary First Comment 5 Awesomes
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    @Chris_L

    You can download images from Microsoft on another PC to try to repair from or do a clean install from. With the Lenovo system, your license will be flashed into the firmware.

  • Chris_L
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    @PowerSpec_MikeW

    Sorry for the late response. I have a couple questions. 1, since I won’t need to purchase a new windows will my original windows 11 work automatically, or will I need to find the key to activate it. 2, if the usb with the windows 11 is plugged in and it doesn’t read the usb is there another way I can install or repair my windows?3, about the damaged os, should I take it to a repair shop/micro center to be looked at since it could be a larger problem left by the faulty ram, or should I let the clean windows download do as intended and proceed as that? Thank you 
  • PowerSpec_MikeW
    PowerSpec_MikeW PowerSpec Engineer
    5 Insightfuls First Anniversary First Comment 5 Awesomes
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    • 1. Key will work automatically. If you go to install for instance, it'll skip asking for the key and version to install.
    • 2. You need to boot to it. Usually F12 on Lenovo, on a laptop FN+F12.
    • 3. Clean install is the safest solution. You can try startup repair in the recovery environment. Dism.exe restorehealth may repair corrupt files. A lot of people will recommend SFC/Scannow without knowing what it really does. It checks system libraries and will replace them from a built in backup repository, but it's not wise to repair a corrupt OS from that OS.

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