I did not receive my promo code for Star wars outlaws with my purchase of my Dell m18 R2

jwhitt80

I did not receive my promo code for Star wars outlaws with my purchase of my Dell m18 R2, it satisfies the intel 14th generation requirement and I purchased during the time period. Microcenter did not give me a physical receipt and I did not receive an email. I ordered the laptop online and picked it up in store.

Ian

Greetings,

I do apologize but I'm not seeing that we have any active promos for this item at this time. Any active promos would be listed on the product page or description directly on the main website. https://www.microcenter.com/product/679566/dell-alienware-m18-r2-18-laptop-computer-dark-metallic-moon

jwhitt80

the link is microcenter.com/minisites/StarwarsLandingPage/main.html

I have attached the website from microcenter reference to the promo, it was also listed the day that I purchased my laptop

PaulL

Hello @jwhitt80, an email will be sent over shortly to you so we can look further into this for you!

scoobasteve2k1

I'm having the same issue. I purchased a 14th gen Intel processor that qualifies for the promo, but don't see where to get the master key that is needed for redemption.

SESNut

I also did not receive a code. According to intel the promo runs until july 31st and microcenter is listed as a participating retailer.

softwareoffer.intel.com/promo/StarWarsOutlaws

this screenshot from google still has the text for the promo

PaulL

@scoobasteve2k1 @SESNut Sending both of y'all an email as well so we can looking into this :)

Prod1702

https://community.microcenter.com/discussion/comment/56031#Comment_56031

Hey Paul, is there any you can assist me with this as well. I went into the MN Microcenter yesterday about this issue and they said they would be reaching out to the main office and sending me the code however the promo only goes until tomorrow with Intel and I still do not have the code yet. Any help you can give would be great. Thanks

Ciavn

I have the same issue. Just purchased a Lenovo Legion today with 14th gen intel and did not receive a promo code for Outlaws.

Prod1702

https://community.microcenter.com/discussion/comment/56044#Comment_56044

Hey Ciavn, I bought a Legion as well. It was one of the 14900HX with the 4080. Hopefully Paul is able to assist us.

PaulL

@Ciavn @Prod1702 Hello to the both of you! :) Sorry again for all the trouble! Sending you an email! :)

Prod1702

Just posting so others know but they just emailed me and told me they ran out of codes and have no plans on getting anymore. The promo is still posted on their website and in stores. So do not buy from them thinking you will be getting an Outlaws code becuase you will not get one. 

Thanks Paul for reaching out but I feel like Microcenter failed this time with their customer support. 

Cheezmonkey

I know it is now the end of August, but I purchased an eligible desktop back in July and was told I’d receive a code and never did. 

PaulL

https://community.microcenter.com/discussion/comment/56542#Comment_56542

Going to send you over an email shortly for this

PaulL

https://community.microcenter.com/discussion/comment/56067#Comment_56067

I am sorry to hear that you were not able to receive this :( I was able to look into your account a bit and found that you were eligible for the Wukong code so I went ahead and sent that over for you. Please let me know if you were able to receive this!

SESNut

I was told they were waiting for more codes but never received an update after that

PaulL

https://community.microcenter.com/discussion/comment/56578#Comment_56578

Hi! I will be following up with an email shortly! :)

SESNut

This is terrible customer service. All I got was a reply saying you guys ran out of codes.

PaulL

https://community.microcenter.com/discussion/comment/56604#Comment_56604

I am very sorry that we ran out of codes for this game. Looking into this it does appear that the promotion from the manufacturer started back in April. The codes we receive from them for these promotions are limited.