Laptop won't turn on, new batter, new charger, still no change? Please Help

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Hello All,

So I have an msi vector gp76. For a few months now, I've had to have the charger plugged in to keep it on. If the charger came out, it would immediately turn off. This happened last night while I was moving it. It just went to black screen. Plugged it back in, still won't turn on though. So I checked the cords and everything, no change.

Ordered a new battery and a new charging cord for it and those got it here today. New battery, when I plugged it in, had a small spark. Tried to turn on the laptop, still won't turn on. Won't POST, won't do anything, like dead. The little light on the side does light up when a power cord is plugged in with either battery. But nothing happens when the power button is hit.

I tried to do the static discharge, Hold down the power button for 60 seconds with the battery unplugged thing. That also had no change.

Anyone have any recommendations?

Answers

  • TydaGod
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    It maybe your mobo, when you connected the new charger or did you use the old charger when you got the new battery?

  • PaulL
    PaulL admin
    5 Awesomes First Answer 5 Likes 5 Up Votes
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    Sounds like this could be an issue with you board, yes! You can always bring this in store for our techs to take a look at for you! We can run a diagnostic to figure out the issue and what would be needed to repair it for $39.99. After the diagnostic is done a technician would reach out to you to go over what options there are for repair. We offer a walk-in service so an appointment is not required. Our Technicians are available Monday-Saturday from 10am-9pm and Sundays from 11am-6pm.

    However, if you’d still like to let us know when you plan to arrive you can schedule a service appointment here: https://service.microcenter.com/ServiceRepairSignUp/Reservation/Create

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