G477 crashes when trying to play games

someguywithanissue

Hi! I purchased this PC back in February and it has been great until a couple of weeks ago when it started crashing. The crashes occur shortly after I start playing a game. I tried lowering the graphics settings well below what I normally run them at and that made no difference. The PC is clean and does not appear to be overheating. I have verified all of my drivers are up to date. I have done a complete reset through windows reinstall. I ran a memory test and that came back with no issues. CHKDSK found no issues. SFC /scannow found no issues. In event viewer the only critical events are Event 41 from the crashes.

What do you recommend? What are my options? This is primarily a gaming PC so after only 4 months it has become basically useless to me…

PowerSpec_MikeW

@someguywithanissue

Could you describe the crash? Is it a CTD or a restart? Does the PC shutdown? Any visual artifacting on the screen? Looping audio?

someguywithanissue

The display freezes with no artifacting, audio continues playing (i dont think it is looping), I can move the mouse cursor for a bit, but can't click on anything. The cursor freezes too after 15ish seconds. No keyboard function. After a couple minutes it reboots on its own. Sometimes BSOD , but usually not. PC reboots, not CTD.

PowerSpec_MikeW

@someguywithanissue

Try bluescreenview and see if any of those bug checks were actually saved: https://www.nirsoft.net/utils/bluescreenview-x64.zip

someguywithanissue

BSV files.txt

Yes there are. It won't let me attach .dmp files though.

someguywithanissue

I just dropped it off at the store since it is still under warranty. 

PowerSpec_MikeW

@someguywithanissue

They'll go over it then. The logs are pretty random. Nothing really to say except it's an underlying hardware issue. The frozen video buffer with the audio still going could be GPU if the drive is able to write sometimes. Of course the board is also in play. Let me know what they find.

someguywithanissue

Hey. They updated my BIOS, which is frustrating because I did that but I didn't use the special powerspec bios, just the MSI bios.

PowerSpec_MikeW

@someguywithanissue

Let me know if the issue returns.

someguywithanissue

Hey. It's happening again. Does that mean I have to bring it in for them to update the BIOS again or can I find the special powerspec bios update somewhere?

PowerSpec_MikeW

@someguywithanissue

All of our updated BIOS versions with the 0x129 microcode are located here:

https://community.microcenter.com/discussion/15058/powerspec-bios-intel-default-settings-8-23

someguywithanissue

I have the BIOS on my flash drive, but when I go to mflash the file doesn't show up… Man I've been PC gaming since Commodore 64 and haven't had to deal with this BS…

PowerSpec_MikeW

@someguywithanissue

Have to press Control + Alt + T and flash from the advanced flash mode.

someguywithanissue

Okay. Updated the bios that way, but still locking up after a minute or so of gaming. Back to the store again it seems.

PowerSpec_MikeW

@someguywithanissue

Not a bad idea, have the CPU tested and see if it's faulty. There are other possibilities, but may as well get it taken care of under warranty.