poor service at Dallas store

HLOCKERD

don't depend on or trust technical knowledge of employees or products that are placed on sale at Micro Center. I have been shopping at micro center for over 20 years with my first exposer to the store in Fairfax VA. My experience today 7/16/24 was kinda the last straw. About a year ago purchase all the parts to build my new computer asked the knowledgeable i thought sales tech most was right but got the parts home and let them set until the rest were available had to wait just over a month. Started the asymbly process and found that the recommended cpu cooler would not fit in the case I had to go back and get a new one. I admit thats on me for believing the tech. This week Micro Center had a sale on surge protectors it was a great sale and they where sold you but I was told they might get some in on the 16th. Again its on me I drove the 34 miles on the chance that they might get some in. None were out so asked a sales tech just in case. His response was that they had numerus customer complaints on APC surge protectors and would no be getting any more in. Based on that I now have to consider why would Micro Center continue to sell problem products to unsuspecting customers? Lastly I had seen the monitor adds and was going to salvage the trip and waited over 15 minutes and could not get any store support. I left with no surge protector and no monitor and big question if i will go back anytime soon.

PaulL

https://community.microcenter.com/discussion/14995/poor-service-at-dallas-store

I am very sorry to hear about the poor experience that you have had with our Dallas location. I will be following up with an email here shortly to address some of these concerns.