Full refund not received on Credit Card

Misfit · July 18

I made a purchase at the start of May using my MC Credit card and then later that day I exchanged the product for another more expensive product and paid the difference again on my MC Credit card. The product I selected in the exchange didn't perform as I hoped it would, nor did the original product, so I went back to the store 12 days after the initial purchase and exchange and returned it for a full refund. The order that shows the refund lists the full total for the product, but I only saw the refund for the difference come through my MC credit card statement, leaving the original cost unaccounted for even though I now had neither of the products. After I got my statement and saw that only part of the funds had been returned to me, I went back to the store and spoke with a store associate who told me that since the return said the full amount had been refunded there was nothing they could do even though I had the credit statements to prove that I never received the original purchase amount and only received the difference.

Has anyone else encountered something like this? Can anyone give me some pointers?

Ideally, I don't want to have to contact Wells Fargo and request a chargeback on this and would like to get it resolved without that but I also don't want to just accept the $217.61 original purchase cost as a loss.