Is there anyway I can get a update on my refund?

I ordered a monitor from Microcenter and it arrived damaged. Contacted them and they sent a Fedex worker to come pick it up on 7/19. Now its 8/1 and I havent received my refund. I have also tried contacting them about it but I havent gotten any response. I've looked around for the time a refund is fully processed and it said 5-7 Business days but its been a little longer than that.

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