Missing power adapter for purchased online MSI Katana A15 AI B8VG-430US 15.6" Gaming Laptop Computer

sparklingstar

I purchased this MSI Katana A15 AI B8VG-430US 15.6" Gaming Laptop Computer online thru Micro Center and I finally received it today. I opened the box and turns out the AC/DC adapter piece is missing! I have the part that plugs into an outlet, but the part that plugs into the laptop that has AC/DC is MISSING. Do I need to order this part thru MSI? I don't think that's fair that I'd have to spend more money to buy a part that should have been in the box… Please advise. Thank you.

sparklingstar

Update: I asked in live chat with MSI Support and they suggested I go to Micro Center to refund or exchange, as it would take up to 2 weeks to get the part thru MSI. I will visit Micro Center this weekend.

PaulL

https://community.microcenter.com/discussion/comment/56091#Comment_56091

Hello! I am very sorry to hear that you were missing a part from the originally packaging for this. Our team in store can certainly assist with getting this sorted for you!

sparklingstar

Thank you for your reply! I realized that I didn't check the whole box and all the parts are actually there. I was having a bad day and not thinking straight. Apologies! Thanks again!

PaulL

https://community.microcenter.com/discussion/comment/56124#Comment_56124

No worries at all! Glad to hear that you were able to locate this :) Sometimes the manufacturer will hide them in a place that does not even have a visible open so I completely understand… Please let us know if there are any other issues!