Corporate Complaint Contact?

jBaumbach · August 3

I've had the worse experience I've ever had at a retail store at MicroCenter. Bought an entire build, and had it built at microcenter, it has trouble posting which I would get fixed right now but that leaves me without a computer all together. Since for the last few weeks I've been back and forth with MicroCenter on fixing a different computer. A simple case swap and flash of the drives with a reinstall of windows. Except the moment I take it home I can't boot up any video game on any platform without my computer going into overheat mode, AND nothing was flashed or wiped and no clean install of windows!

So I take it back and after a week or so finally I get told I need a new graphics card all of a sudden and they recommend some upgrades. I talk it over with my insurance that covers it, that takes about a week (no fault of microcenter there), and after getting the repair and upgrade approved its in need of a PCIE cable, they ask if I have an extra, otherwise I'll be forced to purchase another PSU. Why a retail chain specializing in technology and building/troublshooting computers doesn't have an extra VGA PCIE cable is beyond me. But, that's fine cause I do have an extra. The tech then tells me to drop it off the next day since it was closing time, and it should be finished by the end of the day. So I drop it off in the morning and make a day of it, since its about a 30min drive to the store from where I'm at, so I run some errands and go to school and I try and message the tech twice if it's still looking like today it'll be finished or if there are any updates. Radio silence. So I show up just in case and I wanted to make a day of it and it's 7 hours later to plug in one cable, route it, and test it. Nope, that tech wasn't there so nothing happened. There are plenty of techs working, and it doesn't take much to plug in a cable and test. And on top of that they still want me to pay full price for install/diag even though these problems should have been shown in testing, and when I spoke to a manager about what was going on she got defensive and outraged that I would think maybe, just maybe they forgot to run these tests since, oh, you know, they forgot to wipe the drives and reinstall windows that were on the same ticket!

I need to know if there is a corporate number or a complaint number/email I can contact, because this has been the worst experience from any retail store I've ever had, and I'm pretty go with the flow, things happen sometimes kind of person. When things keep happening and I have reason to doubt someones credibility is where it comes to me asking for things like this. Thank you for any help finding someone to contact.