Asus Tuf Gaming laptop not charging

Spectre75

Purchased Asus Tuf Gaming FX507ZI in February 2024. In the past week it stopped charging when operating. If I shut down the laptop, unplug and replug the adapter from the laptop, it won’t charge, BUT if I unplug and replug the adapter from the outlet, it begins to charge and will continue to 100% battery. Unfortunately, as soon as I turn on the laptop and log in, it stops charging and runs off battery until dead or shut down. When operating, if I unplug and replug the adapter from the laptop, it still won’t charge. If I unplug and replug the adapter from the outlet, the laptop flashes to plugged in and then flashes back to battery. It’s almost like the adapter cannot handle running when on/loaded and trips(?), but will charge a shut down laptop. Does unplugging and replugging the adapter from the outlet reset the adapter in some way… until it’s loaded again? I’m hoping all I need is a new adapter. Thanks.

PaulL

https://community.microcenter.com/discussion/15086/asus-tuf-gaming-laptop-not-charging

Hi! A bit of a peculiar issue that you are having here.. Does this happen regardless of the outlet you are plugged into? Have you tried clearing the capacitors of the laptop?

1. Turn off your computer

2. Unplug the power cable to the computer from the back

3. Hold the power button of your computer while it is unplugged for 30 seconds and then release

4. Plug the power cable back into the computer

5. Power on the computer

6. Check for any changes