Failing intel cpu's. Will Microcenter replace my warrantied intel with amd?
So Microcenter Fairfax built a PC for me. The original 13900KS worked for a few months then random blue screen, game crashes began and got worse for a few months. I took itnto MC and they said the 13900ks was faulty. They didn't have any more KS so they installed a 13900k and refunded the difference.
Same story, the 13900k worked for a few months then progressively got worse until a month ago it completely died this time and my system wouldn't even turn on.
MC Fairfax was so backlogged it took a week for them to even get my system on the table.
It was during this time I learned about the intel 13th and 14th gen fiasco occurring right now.
So I get on chat on MCs website ( you can't call them or get anyone to call you) and chat told me they were waitng on a manager approval for repair and that my 13900k had died.
No contact for 2 more days then I just drove to the store to insist that the warranty repair be equivalent AMD cpu and motherboard to avoid the same intel fate a 3rd time.
The tech in store said it was too late, the repair was done and they replaced the motherboard and installed a 14900k this time.
Sure enough, works fine for a week and now some blue screens, minor game crashes.
( I have latest Bios for this board and all intel defaults applied). I know this will only degrade over time until the cpu dies or the instability becomes so bad I take it back into Microcenter.
MY QUESTION : Do I have to wait for that?
Can I just take it back in and have them replace the motherboard and cpu with AMD.
Can Mod on here check for me so I don't have to drop my PC off for two weeks again only to find out they won't do anything until my system dies again?
Thank you in advance.
Same story, the 13900k worked for a few months then progressively got worse until a month ago it completely died this time and my system wouldn't even turn on.
MC Fairfax was so backlogged it took a week for them to even get my system on the table.
It was during this time I learned about the intel 13th and 14th gen fiasco occurring right now.
So I get on chat on MCs website ( you can't call them or get anyone to call you) and chat told me they were waitng on a manager approval for repair and that my 13900k had died.
No contact for 2 more days then I just drove to the store to insist that the warranty repair be equivalent AMD cpu and motherboard to avoid the same intel fate a 3rd time.
The tech in store said it was too late, the repair was done and they replaced the motherboard and installed a 14900k this time.
Sure enough, works fine for a week and now some blue screens, minor game crashes.
( I have latest Bios for this board and all intel defaults applied). I know this will only degrade over time until the cpu dies or the instability becomes so bad I take it back into Microcenter.
MY QUESTION : Do I have to wait for that?
Can I just take it back in and have them replace the motherboard and cpu with AMD.
Can Mod on here check for me so I don't have to drop my PC off for two weeks again only to find out they won't do anything until my system dies again?
Thank you in advance.
Comments
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Hi! I am very sorry to hear that you had not been contacted. From the information that I was able to locate it appears that you were able to bring this device in for our service team to assist with. Please let us know if there are any concerns regarding this!
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Yes thank you.
The day after I posted I decided to just drive to the store and talk in person,
I was planning on updating this post once I was contacted about which specific AMD parts I could replace.
However, Fairfax Microcenter techs and service manager were understanding and sympathetic to the situation.
Although the repair has not been completed yet I've always been happy with Microcenters service and expect I will once the repair is complete.
Thank you for your reply. -
Glad to help! Happy to hear that you were able to get everything sorted out. If there are any concerns regarding the service or if you are looking for updates our Fairfax consultation line can be reached at 703-204-8400!
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