Do I have to pay if they can't fix?

tdl_playz

We dropped off a desktop that wasn't working after accidentally shutting off during a factory reset. We wanted them to identify the problem and give advice on how to fix it. They told us the m.2 SSD and the motherboard were broken. After we bought a new motherboard and SSD, they managed to magically find that there was a cut on one of the wires connected to the power supply and said we needed a new one as well. How was this cut not initially found during the first diagnosis? I think they're just trying to keep finding problems and slamming me with the cost of "putting it back together." The value of the PC (if it was working) is around $600, and a new motherboard, SSD, and power supply cost around that not including the $240 they said I need to pay to put it all together. I just want my original PC back and not to have to pay them for all the "work" that they've managed to screw up.

PaulL

Hello! I am very sorry for the poor experience you have had with our service team in store. I will be following up with an email shortly so we may look further into this.