Micro Center Installed Non-HP Battery - Now BIOS error message: it could be health and safety risk

SteveG_micro

I took an HP ENVY - 17t-ce000 to the Micro Center service center. Battery was replaced after 3 days. Now when I power on the Laptop, I see a message that a non-HP battery could be a Health and Safety problem. What!

Called Micro Center tech service. They did not know how to remove the message, and I should call HP. I can do that. Has anyone else had these problems (BIOS message and tech service cluelessness) with Micro Center service?

I thought that Micro Center was an HP partner. It is a wonder to me that Micro Center returns to a paying customer a laptop with this kind of error message. And then doesn't know how to remove the message.

I had a battery in an HP replaced a year ago and did not have this warning when it was returned. What has changed?

PaulL

https://community.microcenter.com/discussion/15378/micro-center-installed-non-hp-battery-now-bios-error-message-it-could-be-health-and-safety-risk

Hello! This is not common from what I am aware of but can happen when 'OEM' batteries are not installed in the system. For example, an 'Inland' battery was used here instead of a 'HP' battery. The specifications of the battery can be the same but if it detects its not an HP battery this message will pop up. Offbrand batteries are generally going to be cheaper than manufacturer batteries as well which is why they likely recommended this particular one.