Requesting Help - New PowerSpec G447 WiFi Issues - Connection Dropping

jeffinchicago

Hello!

Yesterday, I purchased a new PowerSpec G447 PC from my local Micro Center. The install went (almost) perfectly. Installed and updated Windows 11. Installed a FL Studio and an online game for testing purposes. It's an amazing value for its capabilities, performance and price.

Everything works well except for a problem with WiFi.

I am hoping you can help me with this issue:

The WiFi interface is intermittently dropping its connection to our Comcast Xfinity router, sometimes for a few seconds before reconnecting. Sometimes it gives up on retrying, and I have to manually select the router again and connect. Yesterday it was happening intermittently, every 20 mins or so. Then it was normal for several hours, then a few more intermittent drops.

Here are the conditions within which the problem is occurring.

• Comcast xFi Advanced 5Ghz Gateway (XB7)
• The previous PC worked perfectly with the existing Wifi
• I have not changed any configuration of the the Wifi service
• When the connection was dropping, there were no others in the house using any devices that might have been hogging bandwidth.
• The router/gateway is 20 feet from the G447, in a nearby room. We use our other devices up to 100 ft away, so it's not a distance issue
• I have attached the antennas to the G447 WiFi card - they are firmly and tightly attached
• I did not change any of the default WiFi settings in Device Manager or anywhere else on the G447
• The WiFi connection drops regardless of what the PC is being used for. It drops when just sitting idle, or when a game is being played, etc.

Any ideas why this might be happening, or any advice how I could troubleshoot it?

Thank you!

Jeff

PowerSpec_MikeW

Are you showing a good signal strength to the router? I'd want to make sure it's not a problem with the other end of the antenna connection first.