Black screen/Overclocking error when waking PC up from sleep (usually after overnight)
Hello.
I recently purchased a PowerSpec prebuilt, G4447.
I've noticed when I put the computer to sleep, and wake it up, it starts to boot up but fails, black screen, and I get an error regarding failing during overclocking/OC.
Is there any steps I can take to troubleshoot this? The PC seems fine when gaming, it's only when I have the system sleeping for more than a few hours where this SEEMS to occur.
Best,
Jeff
Answers
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Hello! I am so sorry to hear about the issues you are having with your recently purchased PowerSpec system. I recommend reaching out to our tech support team at 614-850-3670 so we can assist with troubleshooting this issue!
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Could be memory related. I'd disable XMP in the BIOS, then save. See if it wakes up on the JEDEC profile. We can tweak it from there.
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Was this ever resolved? Just bought a G447 and it's doing the same thing. Doesn't seem to matter how long its been sleeping. Happens probably 50% of the time when waking.
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Mine does the same (as did a prior G229 which I always just ignored) but I'd prefer this be resolved on this new machine. I don't overclock and haven't changed anything else in the bios. What's going on?
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@vahpr So this happened to my G447 recently after a Windows 11 update which resulted in a system crash. Some googling showed me that sometimes a Windows Update related crash can mess with the memory.
I was surprised to see this error because I had not done any overclocking myself. But when I restored default BIOS settings I noticed the machine was putting my RAM at 4800mhz despite the RAM being 6000mhz and the system previously showing the RAM at 6000mhz. So I think the "overclocking failed" issue was referring to the "overclock" of the manufacturer having set the RAM at 6000mhz despite the default setting being 4800mhz. I used the Memory Try It option (not XMP) to manually set the RAM speed (look at your exact RAM model so you can choose the exact memory profile). I haven't had any issues since then, fingers crossed.
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