Computer not working!

Sumomo

1.  My computer turns on.

2.  My mouse and keyboard are working as I can type and click on search bar.

3. That is all I can do, apps don’t open, I cannot get to settings, I cannot click on anything. Sometimes I can click on “File Explorer” it opens but it is stuck like it’s still loading.

What can I do to resolve this? I called MicroCenter yesterday and they suggested to discharge capacitor I did that again today still not working. 

I was able to borrow a car yesterday to have it looked at and now I do not have a car at all again to take it in. So I’m literally stuck at home. This is a brand new PC build done by MicroCenter not self.

Also I think this recent started after a Windows update but no one else to my knowledge that I have spoken to has ever experienced this problem.

Is there anything I can do at home to resolve this issue?

HenryTS

Greetings,

I'm really sorry that you are running into trouble with your build! I recommend trying to run an SFC scan to see if that helps. You can learn more here: https://community.microcenter.com/kb/articles/702-how-to-run-an-sfc-scan-in-windows-11