Defective RAM in bundle

I got the 7800x3d bundle today, unfortunately one of my ram sticks appears to be defective since I cannot get the mobo to post with it installed. the second stick is just fine, can post into bios and even windows. I am wondering if I can get the ram kit replaced at microcenter? A support staff said that I can but I am finding conflicting information on the forum and microcenter’s policy page.

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