Inland 1TBM SSD With Phison PS3111-S11-13 firmware glitch

mdmartin2

Greetings,

My Inland 1 TB SSD has suddenly failed me. It now appears in Windows as a 20MB unitialized disk. I suspect Firmware failure. I cracked it open and found that it has the infamous PHISON S11 controller. Is there anyway to revive it with a firmware reload?

Are there any tools to recover from it? Can I recover it?

— Mike

PaulL

https://community.microcenter.com/discussion/15630/inland-1tbm-ssd-with-phison-ps3111-s11-13-firmware-glitch

Hi! I am so sorry to hear about the issues that you are having with your Inland SSD :( In this particular situation, I recommend bringing this drive in store for our techs to look at to see if recovery is possible!

mdmartin2

By the way, I am an IT professional and am recovering the drive for an MSP customer. The customer will not allow these failed drives to leave their premises. I have many of these Inland drives in use now, serveral of them have failed in a similar fashion. I'd like to know if there are any diagnostic tools and firmware images that I can use to recover these myself. Also need to know if I can wipe them clean and re-use them for the same customer?

hfried

I can confirm this also happened to my Inland "Professional" 512 GB drive. Very disappointing as someone who usually has nothing bad to say about Microcenter…

The drive in question failed within about a month of light usage as a read-cache disk in a bcache array. I'm not driving an hour to Microcenter just to have someone who knows nothing about the problem tell me it can't be fixed. This can only be reasonably fixed by Microcenter doing the right thing and pushing out a firmware fix, and the appropriate tooling to install it (yes, for more than just windows users)…

I've got more of these drives sitting around that are now basically e-waste—I can't use them with any degree of confidence. I'm just glad these are only devices I've used at home and were never put into production at work…failure mode was a nightmare to even diagnose. Just shoddy half-baked e-waste unless you provide a firmware update.

Notable that I've also dealt with similar firmware problems with Samsung NVME drives, and although they were hush-hush about it, they did eventually push out firmware updates…It looks like you've pushed out firmware updates for other SSDs using Phison controllers (https://community.microcenter.com/discussion/13815/inland-ssd-firmware-update-tn446-3d-tlc-nand-pcie-gen4x4-nvme-m-2-2230?utm_source=community-search&utm_medium=organic-search&utm_term=phison) so why not these?

I'd honestly love a simple firmware update rather than dealing with refunds…even if I have to push it over serial with flashrom…But please provide something other than a windows installer—just a simple blob would be better than an exe for those of us who don't use windows, lol.