G447 - RGB Mystic Lights not opening

KansasScottB

New G447 - Want to turn off the RGB fan lights without unplugging it from the mobo.

Opened MSI Center

updated Mystic Lights

rebooted

Went to open mystic lights - box seems to try to open, but then doesn't actually appear (flicker box where something is trying to open)
So I can't even see if mystic lights can register the LED lights or not, it just doesn't open.

No other apps are installed on MSI Center, so no idea if its working as intended. It does appear to register the temperature and speeds in expected ranges.

Played around with holding M for 3 seconds on each setting. Nothing.

Now at wits end for what to do.

PowerSpec_MikeW

@KansasScottB

I would uninstall MSI Center and the MSI SDK component. Reboot, then reinstall MSI Center from either their site or the Microsoft store.

PowerSpec_MikeW

@KansasScottB

Here's a tool that'll do the clean uninstall for you: https://download.msi.com/uti_exe/nb/CleanCenterMaster.zip

KansasScottB

Uninstalled. Reinstalled.

Installed all the MSI Center apps.

Went to Mystic Light

Under Profile 1, set brightness to zero. Rebooted. Same behavior. (lights go, C/M buttons work on external case button)
Under profile 1, set LED style to off, Rebooted. Same behavior
Under profile 1, selected mystic light to off. Rebooted, same behavior.

So, here is where I am confused. At some point I was looking at MSI Center tutorials and it said something about hit a button to have it look for what RGB is hooked up to the mobo. I didn't do that, and I didn't see where that would be on this edition of MSI Center.

So I am left wondering, if it says I have the following LEDs
JRGB1
JARGB_V2_1
JARGB_V2_2

It seems like its detected its in control of something - but no kind of changing the configuration seems to actually do anything.

At this point, it seems like its a hardware installation problem, but that is me winging a guess. I am not averse to getting instructions for how to disable power to the RGB system at this point, and if I want them active later in life, I just reattach the cable. If I got guidance on which cable to disconnect and where - I would be satisfied.

Thoughts?

PowerSpec_MikeW

@KansasScottB

Two things could be going on here.

1. Toggle M until the pattern matches. If you hit M you desync from motherboard control and the software will not respond.
2. The JRGB reference headers on the board, make sure you apply to JARGB_V2_1 and _2.