Not sure what to do next

New build. Asus Prime z790-v AX. Nothing displays when powered on.

  1. I have removed everything to try and see if it's the mother board. The only thing connected to it is the processer is installed. But no fans no storage ( other than 32 Gig of RAM) no external case switches, etc. I know it powers ( shorting power pin to ground) on because the RGB Keyboard will light up but the RGB mouse will not using the motherboard USB ports which seems odd.
  2. I removed the RAM (which I know will not allow it to post but wanted to see if the mouse would power on with the keyboard but no.

So it feels like motherboard or RAM. What are my next steps? I'm new to Microcenter so can I just walk back in with my motherboard and RAM? Should I schedule something with the support/troubleshooting desk?

Thanks

Answers

  • Went back to the build center and spoke to them. Picked up another set of ram to test.  No change.  I’m going to pickup a video card next and see if I get something out of this thing. I have checked the monitor and its cable.  They work fine. 
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