New PC build won't start up or shut down completely

TheCipher

Hi,

I had a PC built about a week before Christmas. I have 2 issues….

First of all since getting it I've had this usual issue where when I shut the PC down, certain LEDs would still stay powered on. Either my logitech mouse, my xbox controller, or one of the PC fan LEDs. (This Fan LED seems to be controlled separately from the other fans LEDs in the software, not sure if that means anything). I'm not sure why it doing this, but it wasn't a big deal. Although I probably should have contacted Microcenter right away after receiving it.

However, now in the last 2 weeks or so Im having this issue where the PC won't boot up completely or shut down completely. When booting only the LEDs on the RAM and GPU come on, and the fans turn on (No fan LEDs. ) Won't boot into windows. When shutting down, Windows will shut down, but things stay on as described above, or the whole PC just stays on except the cooler LCD image.

I try to hold in the power button to force it to shut down but most of the time it won't and I need to turn off the power supply. eventually it will start normally, and shut down normally. But then do it again.

I'm just taking a guess at this as I'm not the most PC saavy. My best guess is it's the RAM? Some things I have noticed. The red light on the mother board sometimes comes on during booting (is this normal?) but will go off once in windows. Although I did see the light stay ON while in windows also. So I tried re-seatedthe RAM and it stopped doing that. Also, when booting up and shutting down the RAM will flash red. It didn't do that until the last 2 weeks or so. Do I have faulty RAM?

Also, I should mention, and I hope i didnt cause these issues, but when I first got the PC and installing things and setting it up, I did update the BIOS.

Any advice would be greatly appreciated.

Jim

TheCipher

Ok, so I have tried to put in one RAM at a time…… first one, it booted fine. The second one wouldn't boot at all after a few tries. I put the first one back in, now that won't boot now 🤔 Red light on the motherboard stays on.

EDIT: Ive started to notice tiems when i think its not booting or shutting down completley, it actually will eventually. Just cant take about 4 minutes or so. I previously wasnt waiting tat long and just assumed it wasn't booting/shutting down….ut apparently it actually is just very slowly.

However, it still not shutting off completely, forexamle just not it shut down, but my Cooler LEDs, and LCD image stayed on.

EDIT2: Brought it back to Microcenter. The guy confirmed seemed like a RAM or possible motherboard issue. Have to wait 48 hours.