Can someone provide Micro Center's main office email?

HAED

First, I want to acknowledge the fantastic staff at the Tustin location. They have always been kind and helpful. However, my recent experience with a service request was disappointing, particularly regarding communication and the resolution process.

I brought my PC to Micro Center Tustin to install two 2TB SSDs purchased from your store, as my existing drives were full. Initially, I requested a full migration of my data, programs, and Windows, but the technician advised against it due to potential risks. Instead, they recommended cloning my existing drives to an external SSD, which I agreed to. The service included removing one SSD, adding the two new ones, and keeping my HDD in the system. I paid $370 for this service.

Upon picking up my PC and returning to my office, I discovered that one of the new SSDs was not formatted. Given the cost of the service, I had assumed all necessary setup steps would be completed. Due to my work schedule, I rely heavily on my PC and expected a fully functional system upon return. I had to bring the unit back to have the SSD formatted. During this visit, I was informed that the technician had not fully completed the work. When I raised concerns about the inconvenience, the manager, Josh Kycerick, eventually offered a 10% discount on RAM as the only compensation.

After bringing my PC back again, I immediately experienced performance issues—Chrome freezing, frequent blue screens, and significantly slower performance than before. Boot times increased, and essential programs like Adobe Illustrator and AutoCAD became unusable. I contacted Mr. Kycerick via email, and while he initially said to bring the unit in, I have now been waiting five days without a response after asking if the techs could fully resolve the issue.

At this point, I am requesting a full refund for the service. If necessary, I will take my PC elsewhere for repairs and bill Micro Center for the cost. I have been a loyal customer since childhood, frequently recommending Micro Center to friends and family. I hope this experience does not reflect Micro Center’s standard service practices.