"Not supported" items.

justin12345

My motherboard and gpu are not supported. I'd like to know if this is causing the error screens im seeing costantly on my brand new prebuilt.

PowerSpec_MikeW

@justin12345

What model? Make sure it's updated, the version we ship is a base version and it automatically should pull the latest from the Microsoft Store with the updated dictionaries.

justin12345

@PowerSpec_MikeW Motherboard: Gigabyte B850 GAMING WIFI 6 \\\ GPU: AMD Radeon 9070 XT

PowerSpec_MikeW

@justin12345

It's supported. Run your updates on the Microsoft store. Make sure it's on version 1.0.70.0 or higher.

justin12345

@PowerSpec_MikeW what exactly am i updating in microsoft store?

justin12345

@PowerSpec_MikeW Nevermind im a little dumb. It's on an older model than what you said, ill update it now.

PowerSpec_MikeW

@justin12345

Odd, it should fire off right away and pull that file down. Let me know if you have any issues.

justin12345

@PowerSpec_MikeW I still face BSOD's after updating all drivers through the AMD app, updating Gigabyte Control Center, getting all windows updates, and updating the PowerSpec Dashboard. Could this be a BIOS version issue? I checked the manufacturers site and there are two new versions ahead of my version. I am on version "F5a" and the two newer ones are "F6" and F7". Could this be it?

justin12345

@PowerSpec_MikeW

justin12345

I also want to add that most of my ERRORS in event viewer state something about firmware. "Secure Boot certificates have been updated but are not yet applied to the device firmware. Review the published guidance to complete the update and ensure full protection."

justin12345

The other error, "The computer has rebooted from a bugcheck. The bugcheck was: 0x00000162 (0xffffc2830dd84040, 0xffffad0e05eb4690, 0x0000000000000000, 0x0000000000000000)."

PowerSpec_MikeW

@justin12345

I have F7 posted on PowerSpec.com. I doubt it solves this though, it sounds like instability. In the BIOS try changing this setting, I think it's uclk div 1 mode from 1:1 to 1:2 and see if the issues stop.

I don't have a gigabyte board to look at on the weekend unfortunately.

justin12345

@PowerSpec_MikeW Got another BSOD and now I’m locked out for another two hours. Guess I’ll have to wait! I’ll try changing the setting once I’m back.

justin12345

im still crashing :((((( (same error in event viewer)

PowerSpec_MikeW

@justin12345

No change after that setting? I'd run memtestx86 and verify we're looking at the right problem.

justin12345

@PowerSpec_MikeW I left it over at microcenter and so far they've said they haven't found anything wrong with it at all.

justin12345

They said they’ll update BIOS regardless, hopefully it’s fixed. I also tested my old pc in the same area and it didn’t have errors screens.

PowerSpec_MikeW

@justin12345

Let me know, lots of possibilities with general instability.