Powerspec G527 frequent Hard crash / reboots

tragic_spiral

Hi all,

recently picked up a G527 (Ryzen 7500x3d, MSI B850, powercolor 9060XT) to replace my nearly 10 years old intel build. I was excited to get back into some games but I've run into increasingly frequent crashes black screen/blue screen/reboot into windows (which show as event ID 41 in W11 Event Viewer). This primarily occurs under load (Cyberpunk/Helldivers/Heaven). I do see an occasional crash during low utilization just browsing the web and listening to music, however.

One thing that stands out is that I am seeing pretty high GPU temps (85c core / 110c+ hotspot) under load with the default fan settings:

9060xt fan default.png

if I force the fan to 100pct in afterburner (also increased the case fan ramp up rate in bios for additional support), the temps don't look as awful, but I still face crashes at random.

9060xt fan 100.png

Chipset drivers, graphics drivers, and windows are all up to date.

Any other things to check before trying to warranty? Closest store is over an hour drive so I want to make sure I've done everything before I hit the road :)

tragic_spiral

well, this is an odd one. Never found anything useful in Windows event viewer that would have led me to this but with the GPU temps in check and continued crashing, I was poking around with more testing.

I was running OCCT and realized that after 2 hours the system hadn't crashed. it was only things with audio, like the games / heaven benchmark. Reset audio drivers and it ran heaven bench for 2 hours and cyberpunk for an hour without crashing. Fingers crossed that it's nothing more

PowerSpec_MikeW

@tragic_spiral

Strange, unless it pulled down a driver update, but that should of happened on the first day. Let me know what you see going forward.

ColFirbin

Got my son his first gaming PC for Christmas, g527.  He's also had some freezing and reboots while gaming. Event ID 41 as well. He has played fortnite and Forza Horizon 4.  I updated windows and AMD driver.  Since update he also gets an unsupported graphics card message when opening Forza, error FH204. Clicked Option to ignore and continue and game worked.  It's been a bit frustrating that a brand new PC isn't running smoother.  Any suggestions?

PowerSpec_MikeW

@ColFirbin

Run this tool and see if it's logging any crashes: https://www.nirsoft.net/utils/bluescreenview-x64.zip

For the driver, do a clean install: https://www.amd.com/en/resources/support-articles/faqs/GPU-601.html

Run that tool, then reinstall the latest driver.

ColFirbin

Was running fine for two days but then random reboots while my son was playing fortnite. No blue screen crashed detected. Ran the AMD Cleanup Utility and installed Adrenalin again so we'll see.

Fiend2Society

I’m buying the PC so hopefully things are smooth

ColFirbin

I disabled EXPO in the BIOS and since then we haven't had any issues.  Possible fix?

PowerSpec_MikeW

@ColFirbin

Enable EXPO again but before going saving, go into the overclocking settings. Find VDDP. The default voltage is 1.15V, lower it to 0.95V. Then save and exit.

ColFirbin

This correct?

PowerSpec_MikeW

@ColFirbin

Yes.

J0kaWi1d86

I am having a similar issue with my g527 that I purchased on Black Friday. Random freezing or crashing during games, mostly just going back to the desktop but lately the computer will reboot. It has happened with Battlefield 6, The First Descendant, F1 25 and Fallout 25. I followed the same steps suggested to @ColFurbin but I'm still getting game/system crashes. Its a bit frustrating especially since I don't experience near the number of crashes on my 2023 Asus A16 laptop. Any further suggestions would be greatly appreciated.