PC is experiencing crashing and not sure what is causing it (MicroElectronics B687)

CyberPunk08

Device is a MicroElectronics B687 Desktop Computer that keeps crashing/BSOD.

Had them run a repair script, it showed the windows component store was healthy and no corrupted files. The repair didn't fix the issue.

Compiled a device driver list and looked at what drivers could possibly cause BSOD.

The ones that stuck out were the Intel UHD Graphics 730, the Logitech USB Input Device (for C525 Webcam), and Realtek High-Definition Audio.

I had them remove the webcam and uninstall the drivers, still experienced crashing. They also tried using a new webcam, Logitech C920s Pro HD, same issues.

What else can I do and look into for fixing this crashing issue? I am new to the IT world, and I am stuck right now.

I got someone else with the same device, MicroElectronics B687 Desktop Computer, experiencing the same crashing but I am currently trying to see if their DisplayLink USB is causing the issue.

Any help is appreciated. If you got advice or links to pages, I'll take it.

Thank you!

CullenPCs

Have them check the minidump files using a tool like BlueScreenView or WinDbg to find the specific error code and faulting driver. Since multiple identical systems are affected, I’d strongly suspect either the Intel UHD Graphics 730 driver or a conflict with DisplayLink Graphics Driver if they’re using USB displays, have them fully uninstall DisplayLink and test. You should also completely reinstall graphics drivers using Display Driver Uninstaller, run a memory test with MemTest86 to rule out bad RAM, and check for BIOS updates from the manufacturer. If the issue persists after that, a clean Windows install with only essential drivers can help confirm whether it’s software or hardware related.

CyberPunk08

Thank you Cullen! We discovered that their graphics drivers were old and had them use the Intel support and detect (site won't let me post the link to it)

However, both still reported crashes over the weekend.

Their mini dumps show dxgmms2.sys as a corrupt list entry. Do you think I should have them run the MemTest86 first or try and do a reinstall of the graphics drivers first?

CullenPCs

I’d go ahead and do a clean graphics driver reinstall first. Have them use Display Driver Uninstaller in safe mode to fully remove the current Intel UHD Graphics 730 drivers, then install a fresh and stable version directly from Intel (not just the auto-detect tool), and make sure Windows Update doesn’t immediately replace it. If the crashes still happen after that, then it’s worth running MemTest86 to rule out RAM problems, since faulty memory can also cause system file corruption. Given that this is happening on multiple identical machines, I’d also keep an eye on shared variables like BIOS version, chipset drivers, and any DisplayLink or USB display software that could be interfering with the graphics stack.