Audio/Microphone Issues

I have an 8th generation HP Pavillion laptop that is having trouble with the microphone. I discovered this when video chatting because, no matter the platform, I can hear the other person, but they cannot hear me. I have tried recording myself with the computers camera to test the microphone and it just will not work. I ran a diagnostic through HP and nothing was detected. I tried all of the tech support options HP's help center offered, but nothing has worked. When testing the audio my computer shows that it can hear my voice, and all of my microphone settings appear to be turned on. What am I doing wrong? Any suggestions would be much appreciated. Thank you!  


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