Checking on in store pickup

Hi there, I placed a reservation a day ago but I think my brother put the wrong email that we have no access too. I wanted to check up on my order but every time I call the store they just say it's full. I tried the online chat but after about 10-15 minutes if waiting the chat closed. Am I able to go to the store to ask about this? I have the number and list of parts I ordered?


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