Acer Swift 3 - black screen — Micro Center

Acer Swift 3 - black screen

Hello,
Just recently purchased an Acer Swift 3 laptop. I like the laptop, except for the “ black screen” that happens occasionally. Happened last two times during Zoom video conferences and had to be shutdown and restarted. Online discussions I’ve seen only talk about possible work arounds, not what is actually causing the “black screen”, any help is appreciated in advance...

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