Returns or Exchanges

julian7725

How are exchanges being handled at the Westbury store? I purchased an item yesterday and would like to exchange it or return it. 

TSAustinM

@julian7725 The return policy varies from product to product. Most products have a 30day return policy. Desktop/laptop/motherboards/processors have a 15day return policy and phones have a 14day return policy. 

TSTonyV

Hello @julian7725! Welcome to the Community. 

Returns are currently being handled the same as we usually do. Provided you are within the return period you can bring your product back in and we'll get it taken care of. Just keep in mind that there's no special line for returns or anything like that, you'll still have to wait in the normal line if there is one to come inside. 

julian7725

Ah okay! 

julian7725

One last thing, is the policy still 14 days or has it changed due to COVID-19?

julian7725

Great! Thank you!

Ian

You're welcome, have a great day!