XBox One bundle "out of warranty" though purchased brand new 6 months ago

coqui3L

Hi MicroCenter.

I need your help.

My XBox One controller is malfunctioning and it’s been only 6 months since I purchased the bundle brand new from your Yonkers Store on 10/2/2019 (order reference# [removed]).

I tried yesterday to do a warranty claim at XBox.com but the website showed that it's "out of warranty".  Within 10 minutes after, I spoke over the phone with XBox "Hardware Department" representative Katherine (ID# 1833043) in Texas; I explained that I purchased this bundle brand new from your store, that I had the purchase receipt at hand and that I was willing to provide at that instant the receipt to them by email, fax, etc.; the representative said that their system showed that this XBox was previously sold/used around 11/1/2018 so that it’s warranty expired 11/10/2019; that she was unable to edit the purchase date with the purchase receipt unless MicroCenter was a “trusted store”; that MC did not appear on the list of “trusted store”; she said that I would have to rectify this with MicroCenter; she offered to have me bring in MicroCenter on a 3-way call to try to resolve this and so I immediately called MC 2x at (914)595-3020 and both times we got the automated recording that the center was closed at the moment for cleaning; before she hung up, she said I needed to rectify this with MicroCenter.

Pls. advise.

Tks.

TSTonyV

Hello @coqui3L! Welcome to the Community. I've removed the reference number from post for privacy reasons and I'll be opening up a ticket to follow up with you on this via email. That was definitely a new product so there shouldn't be any warranty issues, however we will likely have to follow up with the store on this to figure out a solution. 

Please check your email and respond to me through that channel so we can get this moving!

coqui3L

Hi Tony.  I'm returning here to report that the problem was fully resolved to my satisfaction.  Thank you for your prompt assistance.

TSTonyV

Great! I'm glad it got sorted out, please reach out again if you have any other questions!