New Build, Motherboard won't read 2 RAM slots
Hello!
I'm pretty sure I need to return *something*, but I don't really know what. I had an issue seating my CPU cooler, which resulted in the CPU (Ryzen 3700x) being pulled out of the socket and some pins being bent. I was able to put the pins back in line, get the CPU seated, and eventually get the whole thing running... mostly. The motherboard (ASUS ROG Strix B450-F Gaming) doesn't recognize slots B1 or B2. I have tested my 2 sticks of RAM, both are good. In addition, the motherboard sometimes fails to post, the lights indicating either RAM or CPU being the problem. So, the problem seems like it's either the motherboard or the CPU, and I can't find any tests to determine which. Should I try returning the CPU? The Motherboard? Both? Or does anyone have any advice that might save my build?
I'm pretty sure I need to return *something*, but I don't really know what. I had an issue seating my CPU cooler, which resulted in the CPU (Ryzen 3700x) being pulled out of the socket and some pins being bent. I was able to put the pins back in line, get the CPU seated, and eventually get the whole thing running... mostly. The motherboard (ASUS ROG Strix B450-F Gaming) doesn't recognize slots B1 or B2. I have tested my 2 sticks of RAM, both are good. In addition, the motherboard sometimes fails to post, the lights indicating either RAM or CPU being the problem. So, the problem seems like it's either the motherboard or the CPU, and I can't find any tests to determine which. Should I try returning the CPU? The Motherboard? Both? Or does anyone have any advice that might save my build?
Comments
-
Nevermind, I got an answer from tech support chat, I'm just returning both to be safe
Categories
- All Categories
- 1 The Blog
- 1 What's Trending
- 7.4K The Community
- 3K General Discussion
- 102 New Members
- 789 Consumer Tech
- 197 Prebuilt PCs and Laptops
- 154 Software
- 30 Audio/Visual
- 50 Networking & Security
- 4 Home Automation
- 5 Digital Photography
- 12 Content Creators
- 28 Hobby Boards & Projects
- 75 3D Printing
- 83 Retro Arcade/Gaming
- 60 All Other Tech
- 287 PowerSpec
- 2.5K Store Information and Policy
- 140 Off Topic
- 40 Community Ideas & Feedback
- 596 Your Completed Builds
- 3.6K Build-Your-Own PC
- 2.6K Help Choosing Parts
- 303 Graphics Cards
- 324 CPUs, Memory, and Motherboards
- 134 Cases and Power Supplies
- 50 Air and Liquid Cooling
- 46 Monitors and Displays
- 88 Peripherals
- 57 All Other Parts
- 62 Featured Categories
We love seeing what our customers build
Submit photos and a description of your PC to our build showcase
Submit NowLooking for a little inspiration?
See other custom PC builds and get some ideas for what can be done
View Build ShowcaseSAME DAY CUSTOM BUILD SERVICE
If You Can Dream it, We Can Build it.
Services starting at $149.99