DVD is not Showing Up in Windows 10

TSAustinM

An article on how to ensure DVDs you put into your system can be read and played in a Windows 10 system

1. Run Troubleshooting through the Control Panel.

1. Open the Control Panel. You can do this by clicking on the Type here to search, entering Control Panel, and selecting the top result.

 

1. Ensure the control panel is being viewed by Small (or large) icons and then open Troubleshooting.

 

1. Select the Configure a device option under Hardware and Sound.

1. Follow the prompts that show on the Troubleshooter that appears.

 

• Check BIOS to ensure the DVD drive is detected. Depending on what your machine, when you boot up your machine you will need to press a button to go into your BIOS. From there you can check your system to make sure the CD/DVD drive shows up.

If it does not show up here, shut down the system and unplug it from your outlet. Then, open the side panel and check to make sure the cables are seated properly for both the power and the data. If this is an external drive, make sure the USB connection is properly seated.

 2. Update chipset driver for motherboard. You can find the driver for the computer on the support page for the motherboard. If this is a pre-built system from a manufacturer, you will find it on the manufacturer’s support page.

3. Update or reinstall the driver for the CD/DVD Driver.

1. Open device manager. You can do so by holding the Windows key and pressing X to bring up a menu at the start key. Then click on Device Manager.

 

1. Open DVD/CD-ROM drives to see the driver for your CD/DVD drive.

 

1. Right-click on the driver to and select Update driver.

 

1. On the following prompt, select Search automatically for updated driver software and let it search for results. If the driver updates, check if it works afterward.

 

1. If the issue is not resolved at this point, right-click on the device and choose to Uninstall device.

 

1. After uninstalling the driver, reboot the computer. So long as the drive is physically connected to the system as it needs to, you should see the driver back on the device manager after rebooting.

4. Reinstall drivers under the IDE/ADAPI category on the device manager.

1. Open device manager. You can do so by holding the Windows key and pressing X to bring up a menu at the start key. Then click on Device Manager.

 

1. Open the IDE/ATAPI controllers

 

1. Right-click on the ATA Controller 0 and select Uninstall device to uninstall.

 

1. Right-click on the ATA Controller 1 and select Uninstall device to uninstall.
2. Right-click on the Standard Dual Channel PCI IDE Controller and select Uninstall device to uninstall.
3. Repeat this for any additional ATA Controller drivers in this category.
4. After uninstalling the drivers, reboot the computer. The drivers should be reinstalled upon booting.

 

5. Fix corrupt registry entry.

 

Note: It is important to be careful with registries as altering the wrong registry can cause issues with your computer. Proceed with this step with due caution. Changes to registry occur immediately, there is no prompt to save or discard changes.

 

1. Click on the Type here to search on the taskbar and search RegEdit. Select the Regedit result to open the Registry Editor.

 

1. On the navigation bar near the top, go to: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e965-e325-11ce-bfc1-08002be10318}

You can also navigate the subfolders on the left pane to get to the same folder.

1. On the right pane, locate the upper filter and lower filter. Delete these two entries by selecting each one and then on the upper left corner, open the Edit and then select Delete.

 

1. After the upper and lower filters are deleted, close the Registry Editor and reboot the computer.

6. Create a registry subkey.

Note: It is important to be careful with registries as altering the wrong registry can cause issues with your computer. Proceed with this step with due caution.

1. Click on the Type here to search on the taskbar and search RegEdit. Select the Regedit result to open the Registry Editor.

 

1. On the navigation bar near the top, go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi

You can also navigate the subfolders on the left pane to get to the same folder.

 

1. Right-click on the atapi folder on the left pane. On the menu that comes up, go the New and select the Key.

1. Type Controller0 in the prompt and then press Enter.

 

1. Right-click on Controller0 and within New, select DWORD(32-bit) Value.

 

1. Type EnumDevice1 when prompted for the name of the new value.

1. Right-click on EnumDevice1 and then click on Modify…

 

1. In the Value data box, set it to 1 and then click on OK.

 

1. Exit the Registry Editor and reboot the computer to apply changes.