Order Status Question

robinetd

I'm posting in here because I can't figure out how to post in the customer support forums. Sorry.

I ordered a motherboard on the April 24th. Order status shows as "routed".

I was hoping someone could tell me if my order has shipped or what's going on with it.

Order #: 

TSKevinG

Good Afternoon robinetd and thank you for joining our Micro center community.  For the order you listed, the order has not been shipped out yet.  we have been receiving a high volume of orders and it is taking longer for the order to get shipped out.  Once the order has been shipped out, you should get an email with the tracking number for it.  Please let us know if you have any other questions.

robinetd

Would it be possible to cancel the order?

robinetd

My order status is still "routed" but the charge has fallen off of my card. Does this mean the order is being cancelled?

AlexS

Hello @robinetd.  This order has not been cancelled yet.  I'll get this completed today.

robinetd

Thanks. I have already found an alternative board so I don't need this one anymore. Hope you guys are staying safe.

TSSaharM

You are welcome! The order has already been cancelled. You should have received an email confirming the cancellation. Your card will not be charged since the order never shipped. Have a great day! And stay safe as well.