I turn on laptop see the Acer logo and then nothing- screen stays black

dalilah

is there anything i can do to troubleshoot. I tried power cycling but didn't help. the power lights stay on but nothing. bought laptop july 2019.

TSTonyV

Depending on exactly which model you have, you might be able to take the battery out. If you look at the bottom of the laptop, does it look like you can see the battery with any latches holding it in place? If you can, try removing it and replugging it, then powering the system back on. 

If the battery is not removable, try unplugging the computer, holding down the power button for 30 seconds, then plugging it back in and try turning it back on.