Never received a confirmation email.

Json

As the title states I reserved/ordered an item on the site and still haven’t received a confirmation email. The item has been paid in full. What concerns me is if the order is fulfilled/picked that I end up not receiving the pickup email because I never received the confirmation email. Please advise.

TSTonyV

Hello @Json! Welcome to the Community. 

The confirmation email won't actually send until we locate the items and set them to the side for you. I was able to look up the order with your email address and it looks like the order is in our system, but hasn't fully gone through yet. We're checking what's going on, let me know if you have any questions. 

Json

TSTonyV said:

Hello @Json! Welcome to the Community. 

The confirmation email won't actually send until we locate the items and set them to the side for you. I was able to look up the order with your email address and it looks like the order is in our system, but hasn't fully gone through yet. We're checking what's going on, let me know if you have any questions. 

Thank you for the update. Much appreciated. Please keep me posted if anything changes. Thank you.

Json

Json said:

TSTonyV said:

Hello @Json! Welcome to the Community. 

The confirmation email won't actually send until we locate the items and set them to the side for you. I was able to look up the order with your email address and it looks like the order is in our system, but hasn't fully gone through yet. We're checking what's going on, let me know if you have any questions. 

Thank you for the update. Much appreciated. Please keep me posted if anything changes. Thank you.

Hi TonyV, reaching out to see if the order has gone through or if there have been any notable changes. Please advise.

TSTonyV

I'm going to send you a follow-up email for this, please check your email when you have the chance!

Json

Json said:

TSTonyV said:

Hello @Json! Welcome to the Community. 

The confirmation email won't actually send until we locate the items and set them to the side for you. I was able to look up the order with your email address and it looks like the order is in our system, but hasn't fully gone through yet. We're checking what's going on, let me know if you have any questions. 

Thank you for the update. Much appreciated. Please keep me posted if anything changes. Thank you.

Hi TonyV, reaching out to see if the order has gone through or if there have been any notable changes. Please advise.

Json

Json said:

TSTonyV said:

Hello @Json! Welcome to the Community. 

The confirmation email won't actually send until we locate the items and set them to the side for you. I was able to look up the order with your email address and it looks like the order is in our system, but hasn't fully gone through yet. We're checking what's going on, let me know if you have any questions. 

Thank you for the update. Much appreciated. Please keep me posted if anything changes. Thank you.

Hi TonyV, reaching out to see if the order has gone through or if there have been any notable changes. Please advise.

TSTonyV

I checked the status of the reservation, it looks like it was cancelled because the product ran out of stock before they could grab it unfortunately. 

kylethuang

Hello, I just made an order and I would like to return it. Could you please look up my email. However, I have not gotten any confirmation email or anything for it yet. 

kylethuang

Cancel my order I mean*. I purchased through guest checkout. 

Ian

kylethuang said:

Cancel my order I mean*. I purchased through guest checkout. 

Greetings. We do not see any orders under your email. If it is an in-store pickup, they are automatically cancelled after 3 days.