Need Assistance Cancelling Online Order

alwilkinson

We are all living through an interesting time.  And I find myself in an interesting situation and needing some assistance please.

I completed 2 orders for the same item (ASUS ZenWifi AX6000, black) twice Tuesday night / Wednesday morning (after a couple of hours the order did not show up in Order History and there was no email confirmation).  I sent a chat message the next day requesting that one of them be cancelled, but have not received any response.  One order shows as Completed and one shows a Routed, but there is no other status information that I can find.  I did receive an email with a FexEx tracking number, but the order number does not show in the email.  I have not been able to get anyone in Customer Support via phone or chat, so I am trying this option to look for help.  I would like to cancel at least one of these orders, but don't know which one to request cancellation, or see any other way to cancel an order.

Just to be more complicated, I see that the router is in stock today at my local store (Overland Park, KS).  So I would really prefer to pick that up today to setup this weekend instead of Monday night.

Thanks!

alwilkinson

I was able to get through via phone today so i no longer need assistance.  Thanks!

TSTonyV

Hello @alwilkinson! Welcome to the Community.

I was able to look up both orders using your email address. We'll get the one cancelled that hasn't been shipped yet. As for the one that has been shipped, we can do an RMA and send you a label to ship it back to us when it arrives. I'll open up a ticket so we can get that taken care of and you'll receive a follow-up email.