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cjenssen_1
edited June 2021 in General Discussion
My reference is [removed for privacy].  My email account in outlook is asking me t activate account.  When I try it is saying this account isn't associated with Microsoft office and then asks me to pay an additional fee.  Is this right?

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  • TSTonyV
    TSTonyV ✭✭✭✭✭
    First Anniversary 5 Likes First Comment First Answer
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    Hello @cjenssen_1! Based on the reference number you provided (which I removed for privacy reasons) it appears the copy of Office you purchased was Home and Student 2019, which doesn't include Outlook. Outlook is part of Office Home and Business or Office 365. 

    Do you get the same prompt if you try to open Word, Excel or Powerpoint?
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