Hardware Failure on HP Laptop

elowis21

The screen is not turning on. Every time I try to turn the computer on the screen does not show anything. The computer is charging and is charged. A blue light on the side shows but the screen does not turn on.

Ian

Greetings. You can try the following method to see if it makes any change: https://community.microcenter.com/discussion/2910/how-to-power-cycle-your-computer 

If this does not help, we are able to look at computers for repairs at any Micro Center store to get a better idea of the problem. An appointment is not needed for service, there may be some available online at https://www.microcenter.com/site/service/service.aspx Otherwise please visit the store with the computer and charger/power cable for assistance.