Question regarding return

Trenton

Hi. I purchased a whole build for a computer the other day and need to return the CPU fan and SSD as I dont need them, however the packaging for the SSD was tough to get into, we cut it up and threw it away, can I still return the SSD with my receipt?

TSTonyV

Hello @Trenton! Welcome to the Community. 

We prefer if you have the original packaging, but if not then it shouldn't be too much of an issue. I am curious though, why do you want to return the SSD? Do you already have on that you're using?

Trenton

Hi, I have put in a SATA HDD from my old computer into the new build. The SSD is not showing up in Bios or Disk Management. Never dealt with SSD before and this experience was very frustrating. I'm not sure if the SSD is just DOA or some other reason but everything I've looked up and tried to do has not resolved the issue.

TSTonyV

What steps have you tried on your own to troubleshoot this?

Trenton

Removed the SSD and tried to reseat it. Double checked cables to make sure nothing was loose. Tried to change BIOS settings to AHCI based on online troubleshooting. Tried to find it on Windows Disk Management to initialize it and it wont appear. Dont really know what else I can do. 

TSTonyV

The motherboard on your purchase has more than one M.2 slot, so I would try both to be safe.  I would also try disconnecting the HDD and leaving just the M.2 installed and see if it will show in the BIOS, as sometimes other boot devices can interfere. After that try restoring your BIOS defaults and clearing your CMOS as well. You can find instructions on clearing your CMOS in the motherboard manual. 

Lastly, in the Windows setup screen you can check with DiskPart if the SSD is being detected: 

https://community.microcenter.com/discussion/2985/how-to-correct-not-being-able-to-see-your-hard-drive-ssd-in-windows-initial-setup

You can also use DiskPart in Windows, just open up command prompt and type "diskpart" then hit enter and follow the same instructions in that guide.