Return - obtaining an RMA
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I was sent the wrong computer - tomorrow it will have been 14 days. The store I purchased from is now temporarily closed, and I'm 19th in line for online chat. Is there an easier way to obtain an RMA - time is running out on me. Thanks.
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Also - I don't see any information about when my store will be open (Chicago / Elston). The customer service line gives no information.
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Hello @Barnux! Welome to the Community. I was able to find the ticket where you chatted with us, and it looks like we were able to get an extended return approved for you. Unfortunately we still don't know when the Chicago store will be open again, keep an eye on the website for any changes or updates, and of course let us know if you have any more questions.
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Yes - I was able to get that extended. Hopefully the Chicago store will open soon. Thanks.
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