Can i get a refund?

I reserved a open box B450 MSI Tomahawk. I got handed a B450 asus tuf? I exchanged the Asus after I found the tomahawk in the shelves but ended up paying the full price of 115 instead of 100 for open box. Is there anyway i can get the 15 bucks.


  • TSTonyV
    TSTonyV ✭✭✭✭✭
    First Anniversary 5 Likes First Comment First Answer
    Hello @Tony! Welcome to the Community. 

    I was able to look up the purchase with your email address. From the way you described it it sounds like you pulled a new-in-box board of the shelf which is why you ended up getting charged full price.

    I'm not seeing that we still have an open-box on the B450 Tomahawk in stock at the Dallas store, so a simple return/exchange wouldn't be an option unfortunately. A refund or discount on the amount would be up to one of the store managers. You're always welcome to come in and speak with one of them about it. 
We love seeing what our customers build

Submit photos and a description of your PC to our build showcase

Submit Now
Looking for a little inspiration?

See other custom PC builds and get some ideas for what can be done

View Build Showcase


If You Can Dream it, We Can Build it.

Services starting at $149.99