PowerSpec G464 - USB-C Not Working

Hello! I purchased this prebuilt on Saturday and it's handling all my programs great so far. But there's a few issues that are frustrating and the latest and most important one now is the USB-C port is not working.

I've tried 3 different USB-C devices, including an adapter and simple phone charging cable, and none of them work. The connection itself doesn't feel secure either. Anyway I'm bummed! It wouldn't be an issue but my wireless headphones are USB-C and I'm not able to use them.

Am I missing something obvious, like installing a drive? Hopefully you can shed some light. I appreciate it.


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