Dropped off laptop 6 weeks ago for service...no call, no return call, no updates

simkin2004

The Marietta store is about a 35-45 minute drive from my house.
After standing in line to enter the store, it's about a 60-90 minute investment....just to talk with a service person.
Phones are completely unavailable most of the time.
When I did manage to get through the phone lines on a Sunday morning THREE WEEKS AGO, I was told that a Service Tech would call me about my computer on Monday and that the OEM part was on back order and they didn't want to use a replacement part.

There was no phone call on Monday.
There has been no phone calls since then.
How can I find out what my options are and/or if my laptop is fixed if you won't answer the phones?

TSTonyV

Hello @simkin2004! Welcome to the Community. 

Was this a Dell laptop you brought in? If so, I was able to find the repair information with your email address. Unfortunately there aren't any recent updates in the notes, so I don't have any details I can provide. I'm going to send you an email follow-up regarding this as I'd like to get your information over to the service desk at the store, please check your email and respond when you have the chance. 

simkin2004

I want to thank you for the prompt return call.  I missed your call today about the service, but will send an e-mail.

Ian

simkin2004 said:

I want to thank you for the prompt return call.  I missed your call today about the service, but will send an e-mail.

I do see that email came to us, I have forwarded the information over to service at Marietta.