Returns

ZackS

So about a month and some change ago I bought the parts to build a new computer. 

I've been building PCs for quite a few years and knew exactly what I wanted. 

I got the Ryzen 5 3600 for my new build and since I had a Ryzen 3 1200 laying around from building my ex girlfriends pc and needing that pesky bios update on a x470 Gaming pro I just figured I would save a few $ and do the same thing here. Well... needless to say getting into the store with the whole COVID 19 fiasco was a bit of a pain and i didnt immediately want to rush back to the store the same day to make a return when the processor didnt work out of box after the bios update. 

I figured the BIOS update just didnt take so I held onto the processor till I could afford a X470 Gaming pro MAX (The MAX edition supports ryzen 3000 out of the box for clarification) it has now been a little over a month, I installed the processor into the new board and fired it up. To my surprise unlike the last board this one actual showed a CPU error light. 

I went through the steps of trying to boot the PC with one stick of ram in the specified DIMM2 Slot. I made sure all the connections were solid and made sure the processor didnt somehow get any compound on the components and make an issue that way. 

In conclusion I think the processor is bad but I am outside of the 30 day return policy. 

What can I do without spending another $180ish on another new processor?
The ryzen 3 1200 I have does not like the RAM I bought for the 3600 and thus has been giving me complications. 

TSTonyV

Depending on the situation, our managers are able to make exceptions and give extensions on the return period, but you would need to speak to one of them about it directly. If you're not too far from the store I'd just recommend coming in and asking, if you can't make it back in easily, we can get your information to our managers to have them reach out to you about it. If you'd like to go that route, send me a private message with your contact information and the reference number from your receipt (if you still have it).

Larry49

I kno9w this is way past return time. Dur to Covid-19, I was waiting until my computer advisor would be able to help me set up.  It is a refurbished Dell purchased on 3/13. Ref # [removed for privacy]. Today (Sunday, June 28) I finally took the computer out of the box. It is a Dell Model # E5440. According to Dell, it is supposed to have a built-in camera, but it does not. Is it still exchangeable? (It would need to have my few downloads scrubbed - I got it up and running in preparation for meeting with said computer advisor.)

TSTonyV

The computer is pretty far outside the 15-day return period, so it would be up to one of the managers at the store. If you're not too far you're always welcome to come in and ask, or we can get a message over to them to have them reach out to you. If you'd like to do that, let us know and we'll send you an email follow-up for that.