Dell keyboard not working

I am having an issue on a refurbished Dell Latitude that I purchased two months ago. The whole keyboard that is not working. The mouse pad and cursor do work. I have tried to find a setting that may be causing the issue but have had no luck. Any thoughts on any settings to look through? I'm hoping this will not be a replacement issue.

I am able to connect a wireless keyboard and everything functions correctly.


  • TSTonyV
    TSTonyV ✭✭✭✭✭
    First Anniversary 5 Likes First Comment First Answer
    edited July 2020
    The first thing I would try is reinstalling the keyboard drivers. Right click on your Start Button then go to Device Manager. 

    In Device Manager find the keyboard section and open the drop-down menu. Right-click any keyboards listed and select "uninstall device." When they're all gone, restart the computer and see if your keyboard is working again. 
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