Order online and shipping

TT1 · August 2020

Hi, I order an item online and was wondering how you're going to ship the item. Does it go handle through fulfillment center only? and if the fulfillment center doesn't have the item in stock. Do you direct ship the item from one of the store that have the item in stock? and how what does the next day shipping do for me?

TT1 · August 2020

Please help me cancel my online order. Store close to me just got them in inventory. I will order and pick up from there. thanks.

TSTonyV · August 2020

Hello @TT1! Welcome to the Community.

Online orders are handled through our distribution centers, we don't do direct shipping out of the stores. Was the order for an ASUS Zen Wifi Mesh system? If so, we can get that cancelled.

TT1 · August 2020

order was place on 08/03. Yes, it was a ASUS ZenWifi. Please help me cancel. thanks.

TSTonyV · August 2020

Great! I'll get that to our Online team for cancellation, should be taken care of soon. Let me know if you have any other questions!

Order online and shipping

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